Finance Manager, Customer Service Finance

As Finance Manager for CS Service Design, you will collaborate with and influence Directors across the organization responsible for how hundreds of millions of customers experience Amazon's service. You will move across programs, initiatives, and leadership conversations, bringing the financial perspective and shaping decisions that span product, operations, engineering, and customer experience strategy.

Your leadership will connect CS investments to long-term customer revenue, brand loyalty, and lifetime value.

This is a role for someone who is energized by building, who thrives when the problem is bigger than the available data, and who wants to influence how a global organization measures the value of customer experience.

Key job responsibilities

Design, build, and continuously refine a Customer Lifetime Value model that integrates customer insights including post-contact behavior, satisfaction signals, and retention patterns to quantify the long-term revenue impact of CS investments