From Amazon's posting. “We” and “our” refer to the employer.
Do you aim to have a dynamic impact on the world?
Are you up for creating solutions and solving tomorrow’s problems today?
Then we have the opportunity for you!
We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.
These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession
Key job responsibilities
Your Role and Responsibilities in the ICQA Team:
Own the implementation of network and FC safety actions and compliance to the safety goals for ICQA (RIR, SIR, LTR, MSDRIR, RIR DMR); including reporting, investigations and corrective actions to ensure a safe work environment for all associates
Own ICQA count, productivity, and audit execution goals (% to RO, records cleaned, direct count, ICQA unproductive time, cycle count accuracy, SBC UPH, CC UPH, Amnesty find rate, WAVE compliance) in accordance with network count strategies, ensuring compliance and consistency with Sarbanes-Oxley (SOX) controllership
Conduct shift planning, adherence to FCLM27 roster management and daily execution to the ICQA spend plan
Deliver PXT required programs; including ADAPT feedback, Connections, Thrive for your shift
Deep dive, identify and create actions for inbound and outbound defect injection opportunities to the operations management team and measure quality, inventory integrity, and accuracy to meet FC level quality goals (IRDR, GUV, NUV, Dwelling Inventory, Gross Adjustments, FC concessions, Concessions Missorts, Net Damages)
Support and implement actions for directed Regional, and Network-wide quality strategies
Review and analyze customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
Drive process improvements and develop the ICQA team’s ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
Appraise the performance of team members; developing, rewarding and coaching employees, specifically creating monthly career growth actions for the ICQA Process Assistants
Your Role and Responsibilities in your FC and within Operations:
Adhere to the roles and responsibilities as per the Quality RACI
Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
Gain expertise in key fulfillment center process paths, as well as exception handling; we need you to ensure that process discipline is adhered to across all shifts and departments
Support deep dive, root cause, action plan creation and alignment, and then own the mechanism to support/hold other departments accountable to delivering on the plan. When conflicts arise, proactively communicate barriers and partner cross functionally to resolve barriers so that action plans are achieved.
Liaise with Inbound and Outbound Area Managers and Operations Managers to support the communication of all policies related to process compliance, drive continuous improvement through removing obstacles, i.e setting area readiness standards
Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures
Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers
Basic Qualifications
2+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Strong communication in English, verbally and written.
Preferred Qualifications
A resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment
Able to swiftly pick up new software systems, data analysis tools, and program management tools
Bachelor’s Degree from an accredited university or equivalent experience in operations management
Fluent user of the entire MS Office suite, especially Excel
Strong commitment to employee development, as well as an exceptional level of dedication, motivation and intelligence
Proven ability to influence, with varying levels of seniority, within an organization
Strong communication in English, verbally and written.
Strong analytical abilities, including proficient mathematical and data analysis skills
Knowledge of and experience with Lean and Six Sigma methodologies and techniques
Equal Opportunity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Diego - 72,500.00 - 90,900.00 USD annually
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
