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Amazon
Seattle, WA; San Francisco, CA
Source: Amazon careers · View original posting
From Amazon's posting. “We” and “our” refer to the employer.
At eero we make world class products for our customers to enjoy. Behind those world class products are the partners who bring eero into homes and businesses; ISP and MSP partners who deploy, support, and scale eero solutions for their subscribers. We’re looking for a Sr. Technical Enablement Lead to join our team, who will own the technical enablement strategy for eero’s ISP and MSP partner ecosystem.
The ideal candidate is obsessed with partner success, forward-thinking with creativity, and passionate about building scalable programs that drive measurable business outcomes.
Key job responsibilities
Define, develop, and maintain technical enablement playbooks for ISP and MSP partners, ensuring content is current, actionable, and aligned to partner maturity stages
Design and deliver preboarding and onboarding programs that drive measurable business impact, including partner activation rates, time-to-first-deployment, and subscriber satisfaction
Build and manage hypercare programs that provide elevated support during critical partner milestones, reducing churn and accelerating partner self-sufficiency
Leverage AI tools and automation to drive scalable program strategy, including content personalization, learning path optimization, and predictive partner health insights
Partner deeply with marketing, product, engineering, and customer experience teams to ensure enablement programs reflect the latest product capabilities, go-to-market strategies, and customer insights
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 159,000.00 - 215,100.00 USD annually
USA, WA, Seattle - 138,300.00 - 187,100.00 USD annually
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