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Amazon
Sunnyvale, CA
Source: Amazon careers · View original posting
From Amazon's posting. “We” and “our” refer to the employer.
Are you passionate about mobile apps? As a Solutions Engineer for Content Apps and Partner Engagement (CAPE) team, you will develop world class technical solutions to enable developers, distribute their apps and games within the Amazon Appstore, and grow their businesses. As a Solutions Engineer, you will work with third party developers to analyze and resolve issues with application development for general Android, Amazon mobile SDKs and APIs, as well as Amazon Fire devices.
You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. If you have a passion for the app space, a solid understanding of the technologies involved, and a strong ability to communicate clearly and advocate for mobile app developers, this role is for you.
Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
Read and understand complex application code and make code fixes to resolve support issues
Develop tools to aid operations and maintenance.
Ownership of one or more Digital products or components.
Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
Work with engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
CAPE Developer Support & Engineering (DSE) team manages technical support for customer and partner issues and app feature integrations on Managed Video Partner apps (SPARQ based partner segmentation in US/CA & International countries)
Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP), or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience with web-based applications and HTTP
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Sunnyvale - 109,900.00 - 185,000.00 USD annually
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