layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Principal Product Manager, Amazon Customer Service
Amazon
Seattle, WA
Source: Amazon careers · View original posting
- Pay
- $161,900 — $219,000 USD per year
- Employment
- full time
Employer job description
From Amazon's posting. “We” and “our” refer to the employer.
Amazon Customer Service is reimagining the associate experience from the ground up. We're building a future where every associate—from their first day through their entire career—has an experience designed around them as individuals.
Network Solutions is seeking a Principal Product Manager - Technical to lead product strategy for the Associate Journey. You'll define what capabilities empower Customer Service associates and why they matter—from pre-hire through onboarding, training, scheduling, and career progression. You'll build AI-native product capabilities that personalize the associate experience and enable associates to do their best work serving customers.
You'll work at the intersection of product strategy, AI/ML, human-centered design, and experimentation. When we get this right, attrition goes down, Total Customer Value goes up, and Amazon Customer Service becomes the primary reason customers choose Amazon.