layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Product Manager, North America Surface Transportation Customer Experience (NAST CX)
Amazon
Atlanta, GA
Source: Amazon careers · View original posting
- Pay
- $116,300 — $160,000 USD per year
- Employment
- full time
Employer job description
From Amazon's posting. “We” and “our” refer to the employer.
Amazon's North America Surface Transportation Customer Experience team is seeking a Product Manager to drive the strategy, development, and optimization of products and programs that enhance the end-to-end customer experience across our surface transportation network. In this role, you will own the product vision and roadmap for initiatives that directly impact how customers perceive and interact with Amazon's delivery experience as it relates to our Middle Mile operations.
You will work backwards from customer needs to identify pain points, define opportunities, and deliver scalable solutions that improve on-time delivery, reliability, transparency, and overall satisfaction. This role requires close collaboration with cross-functional teams including engineering, operations, program, science, analytics, and business intelligence to translate complex transportation challenges into intuitive, customer-centric product experiences.