layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Transportation Consumer Relations Program Manager, Customer Delivery Excellence (CDE)
Amazon
Tempe, AZ; Nashville, TN; Bellevue, WA; Atlanta, GA
Source: Amazon careers · View original posting
- Pay
- $50,100 — $97,400 USD per year
- Employment
- full time
Employer job description
From Amazon's posting. “We” and “our” refer to the employer.
The Customer Delivery Excellence (CDE) organization is composed by program management professionals, people leaders, data scientists and business intelligence engineers. The team leverages data and defect anecdotes leading to customer experience misses to continually raise the bar on fulfillment and delivery service performance at Amazon.
CDE implements governance policies across teams and key performance indicators incorporating the cost of customer facing delays to ensure that business decisions from technology, fulfillment and transportation results in world class on-time execution of Amazon’s supply chain. CDE influences and defines the short and mid-term roadmaps with vertical organizations to ensure units arrive safely, defect-free and within the planned service agreement.
The team maintains a perspective on speed and cost but does not allow on-time performance to degrade at the advancement of either.