From Amazon's posting. “We” and “our” refer to the employer.
Amazon’s Global Logistics organization is looking for a Program Manager to build and manage the sales enablement tools used by our shipper engagement team. The team works with sellers and vendors to increase adoption of Amazon-managed inbound transportation services and improve the customer experience.
In this role, you will own our customer relationship management (CRM) system and related sales tools from requirements through launch and ongoing improvement. You will work directly with business development and account management users to understand their workflows, build practical solutions, automate manual processes, maintain data quality, and create reporting that helps the team manage customer relationships and sales opportunities.
You will partner with product, engineering, and analytics teams when solutions require broader technical support.
The ideal candidate is a hands-on builder who can translate business needs into tools that teams use. You are comfortable working with data, learning new systems, and coordinating work across business and technical teams. You will use customer feedback and performance data to improve the tools over time and increase sales-team productivity.
Key job responsibilities
Key Job Responsibilities
Own the development, maintenance, and improvement of the team’s customer relationship management system and related sales enablement tools.
Work with business development and account management users to understand their workflows and translate their needs into clear requirements.
Build and configure workflows, dashboards, reports, automations, and other lightweight solutions that improve sales-team productivity.
Maintain data quality, user access, documentation, and operating procedures for the tools.
Manage the enhancement backlog, test changes with users, coordinate launches, and measure adoption after release.
Partner with product, engineering, analytics, and operations teams on integrations or changes that require technical support.
Use customer feedback and performance data to identify tool gaps and prioritize improvements.
Train users and create self-service guidance that supports consistent use of the tools.
A day in the life
In this role, you own the tools and mechanisms our sales team relies on to grow shipper adoption. A typical day blends building, program management, and cross-functional coordination.
You might start by reviewing the team's CRM and pipeline dashboards, spotting a data gap, and working with a business development lead to close it. In the afternoon, you automate a report that was being built by hand each week, so the team gets it reliably without manual effort. You'll also translate an ambiguous leadership goal into a metric, a dashboard, and a repeatable mechanism.
The best candidates for this role Dive Deep into data, Invent and Simplify manual processes into durable mechanisms, and Deliver Results that let the team scale.
About the team
Amazon Global Logistics (GL) is responsible for optimizing cost-effective flow throughout Amazon’s inbound network while providing Amazon with greater control, performance, and inbound visibility. The Domestic First Mile (DFM) team within GL is responsible for pricing, cost, growth, speed, and profitability of the domestic inbound business. Our customer is the shipper who utilizes DFM programs (vendors and sellers).
Our objective is to execute on time, save shippers money, and offer distinctive features and services to all shippers regardless of size.
Basic Qualifications
2+ years of program or project management experience
3+ years of advanced Microsoft Word and Excel experience
Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
2+ years of project/program management experience
2+ years of working cross functionally with tech and non-tech teams experience
Experience translating customer needs into business requirements
Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions
Preferred Qualifications
Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Experience using Microsoft Projects software
Experience with material handling systems (MHS) installation, operation and maintenance
Experience working in an analytical environment with cross-functional teams
Equal Opportunity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 55,600.00 - 97,400.00 USD annually
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
