layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Sr. Product Manager, Amazon Customer Service
Amazon
Seattle, WA
Source: Amazon careers · View original posting
- Pay
- $136,000 — $184,100 USD per year
- Employment
- full time
Employer job description
From Amazon's posting. “We” and “our” refer to the employer.
Join the Amazon Customer Service (CS) team redefining what world-class customer service. As a Sr. Product Manager on the CS Returns & Refunds Experience team, you'll own the end-to-end customer journey for identifying opportunities and gaps in our customer experiences that delight millions of customers who expect precision, reliability, and zero friction.
CS is a large organization obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, every time.
We are looking for a customer-obsessed Senior Product Manager to fundamentally transform the customer experience across different geographies. You will own the complete redefinition of end-to-end product strategy that will define and build best in class returns experience for customers including post purchase return resolution experience.