layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
Amazon
Austin, TX; Bellevue, WA
Source: Amazon careers · View original posting
From Amazon's posting. “We” and “our” refer to the employer.
At Amazon, we're looking for a Sr. Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.
The Sr. Program Manager will own the design and execution of evaluation and enforcement frameworks for delivery partners at scale. You will build mechanisms that prevent defects across station and on-road operations — identifying root causes, fixing underlying process failures, and ensuring recurrence does not happen. This includes continuous improvement of how delivery partners receive guidance, how delivery history is surfaced, and how corrective actions are applied consistently across the network.
This role requires troubleshooting, root cause identification, problem-solving, analytical reasoning, and the ability to operate in a fast-paced environment. You will partner cross-functionally with Operations, Legal, and senior leadership (Directors and VPs) to drive technology enhancements, process redesign, policy recalibration, and enforcement governance.
Key job responsibilities
Manage the full lifecycle of complex cross-functional programs with considerable impact across multiple organizations, developing overall program strategy and tactically driving teams inside and outside your organization to deliver results
Establish and maintain scalable mechanisms for Service Level Standards (SLS) evaluation processes, including reporting systems, quality metrics, and mitigation processes that maintain program quality and exceptional customer experiences
Analyze defect data from multiple sources to identify patterns, uncover root causes, and implement mitigation programs that reduce repeat defect rates
Define program mission, vision, and tenets; set objectives; and drive improvements that are quantified with metrics
Partner with customers and cross-functional stakeholders to determine project priorities, allocate resources, and resolve ambiguous problems — proactively identifying and mitigating risks before they become roadblocks
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted: