layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…
Job opportunity
Senior Product Manager - Technical, Amazon Customer Service
Amazon
Seattle, WA
Source: Amazon careers · View original posting
- Pay
- $151,200 — $204,600 USD per year
- Employment
- full time
Employer job description
From Amazon's posting. “We” and “our” refer to the employer.
The Amazon Business Service Design team within Customer Service Experience (CSX) defines what the customer service experience should look like for Amazon Business customers. We establish end-to-end customer journey standards that span multiple product and technology teams, ensuring the experience remains cohesive even when the underlying technology is distributed across organizations.
In this role, you will own the end-to-end service design for Amazon Business products as they move from inception through their customer service experience. You will define how new product launches translate into CS readiness, design integration requirements across technology stacks, and drive a unified view of the customer journey that connects product development to customer-facing service.
You'll work cross-functionally with product, engineering, science, and operations teams to ensure that every hand-off point in the customer experience is intentional rather than incidental.