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Amazon
Boston, MA; Tempe, AZ; Austin, TX; Nashville, TN; Bellevue, WA; Seattle, WA; Arlington, VA; New York, NY
Source: Amazon careers · View original posting
From Amazon's posting. “We” and “our” refer to the employer.
We are looking for a program manager to coordinate investigations and escalations across our external supply chain businesses to ensure that loss events across Amazon Freight, Ship with Amazon, and WePay inbound shippers flow to the correct investigation teams globally, with proper signals and minimal false positives. Today, external supply chain escalations involve multiple systems (MVP, RIVER, SSTP, Lasik), multiple investigation teams (AMER Investigations, Cluster LP, CIRS), and false positives that consume investigator bandwidth.
This role will own the escalation architecture for our external supply chain businesses globally, end to end: governance, automation, standards alignment, and continuous improvement. You will be the connective tissue between detection signals and investigation action.
The External Supply Chain team protects Amazon's freight and parcel movements across Amazon Freight, Ship with Amazon, and WePay inbound shippers globally. These businesses serve a range of models (business to business, business to customer, and customer to customer) where volume moves through third-party carriers, shipper warehouses, terminals, and Amazon's own network with limited visibility.
The team designs, pilots, and scales solutions (seals, supervised handoffs, IoT tracking, tiered shipper security frameworks) that close visibility and chain-of-custody gaps where Amazon has historically had the fewest controls. Success is measured in loss dollars reduced, claims prevented, Network Standards established, and shipper trust earned as a competitive differentiator.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
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