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Amazon
Nashville, TN; Bellevue, WA; New York, NY
Source: Amazon careers · View original posting
From Amazon's posting. “We” and “our” refer to the employer.
We are seeking a Senior Program Manager to lead the strategy and execution of new customer-facing delivery offerings within Amazon's Sub-Same Day (SSD) delivery network. This role owns the end-to-end program lifecycle — from pilot design through network-wide scale — for initiatives that introduce new speed, precision, and scheduling capabilities to customers.
You will drive the expansion strategy, own the economic sustainability framework, and serve as the connective tissue between operations, science, tech, finance, and CX teams to ensure new offerings scale with confidence. This is a VP-level visibility role where you will shape how Amazon evolves its fastest delivery experiences.
Key job responsibilities
Own the expansion strategy and roadmap for new customer delivery offerings, including site sequencing, operating model configuration decisions, and scale decision inputs for leadership
Lead the economic sustainability workstream — partnering with finance to model cost scenarios, track pilot economics against plan, and develop the investment framework that informs go/no-go decisions
Drive the cross-functional program cadence across fulfillment operations, delivery operations, science teams, and tech teams to ensure capability readiness aligns with launch timelines
Own the narrative for leadership reviews — synthesizing operational performance, customer insights, and financial projections into clear recommendations on expansion pace and investment trade-offs
Define and manage the customer insights integration plan — coordinating quantitative lift analyses, qualitative behavioral studies, and downstream impact assessments to inform which CX trade-offs are acceptable at scale
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
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