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Amazon
Austin, TX; Seattle, WA; Arlington, VA
Source: Amazon careers · View original posting
From Amazon's posting. “We” and “our” refer to the employer.
The Workforce Management Sr. Program Manager is responsible for defining and delivering strategic objectives and projects that span across the Forecasting, Staffing, and Scheduling verticals within WWGS Workforce Management. In addition to driving cross-program initiatives, this role will help shape and refine our store leadership structure vision across retail formats, ensuring our organizational models support long-term operational excellence.
This role operates with significant ambiguity to identify, shape, and drive midterm projects and milestones that advance our overarching WWGS labor strategy. You will work across Finance, Process, Field, Store Development Growth and HR teams to define and improve leadership structures, refine business architecture across multiple retail concepts, and leverage data and AI to develop models that allow us to consider and evaluate different workforce scenarios.
This role requires strong cross-functional partnership with domain Single-Threaded Owners (STOs), partner teams, and leadership to ensure strategic deliverables are executed on time, at quality, and in alignment with WWGS priorities.
Key job responsibilities
Own and deliver strategic workforce management initiatives that span across Forecasting, Staffing, and Scheduling verticals, from problem definition through implementation
Define midterm projects and milestones that advance the overarching WWGS labor strategy, translating ambiguous priorities into actionable plans with clear deliverables and dependencies
Partner with Finance, Process, Field, and HR teams to shape and refine the store leadership structure vision across retail formats, define improvements to organizational models, and drive scalable delivery aligned to our long-term business architecture
Leverage data and AI to develop models that allow us to consider and evaluate different workforce scenarios, supporting informed decision-making across retail formats
The WWGS Workforce Management team delivers comprehensive workforce planning capabilities across all WWGS retail formats. Our core capabilities span Volume & Labor Forecasting, Staffing, and Scheduling, and we are focused on building trust through accuracy, simplifying and standardizing processes, establishing governance, and driving innovation with flexibility. This role sits at the intersection of all three verticals, ensuring tactical execution remains cohesive and connected to the organization's strategic goals.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
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