Senior Manager, Product Management - Technical, Amazon Customer Service

Want to build technology and tools used by Amazon's Customer Service team worldwide? We are looking for a leader passionate about building the future capabilities needed by leaders across CS to operate our network. Ultimately the products this team develops will play a key role in enabling Amazon to continue raising the bar and deliver the highest quality service with every interaction. You'll have an enthusiasm for creative problem solving and ready to work with others to deliver all-new solutions within Customer Service.

You'll have demonstrated leadership of high-impact platform initiatives, fluency with analytics and measurement frameworks, and experience building and launching products at scale. You possess the ability to recruit and manage high-performing talent, synthesize complex operational pain points, craft product vision and roadmaps, develop requirements, and manage all aspects of execution across highly matrixed organizations.