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Amazon
Nashville, TN; Bellevue, WA; Arlington, VA
Source: Amazon careers · View original posting
From Amazon's posting. “We” and “our” refer to the employer.
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Amazon. We are a smart team of doers who work passionately to create and improve technology and software to solve real-world challenges that will transform our customers' last mile delivery experience.
The Last Mile Fleet Technology Products team is responsible for a suite of products transforming last mile delivery safety and operational efficiency. Our mission is to leverage advanced technologies and analytics tools to build the world's safest and most efficient fleet.
As a Sr. Technical Program Manager, Fleet Technology Health, you will serve as the critical link between our Fleet Technology products and the operational support teams that depend on them. You will be the person who translates a device fault, a trending failure pattern, or a field installation defect into a root cause analysis, a corrective action plan, and a scalable support solution.
You will monitor system performance, resolve escalated technical issues, develop support tooling, and drive continuous improvement initiatives to ensure fleet safety technology is deployed, functioning, and delivering value across the last mile network.
Key job responsibilities
Monitor overall fleet technology system health and performance across the last mile network; leverage fleet telemetry, monitoring dashboards, and data analytics to proactively detect degradation, systemic issues, and trending failures before they impact operations
Serve as the primary technical escalation point when complex system or installation issues arise, impacting device availability or vehicle safety compliance
Identify systemic failure patterns across the deployed device fleet and develop programmatic solutions to address root causes — including specification updates, installation standard changes, and supplier quality feedback
Lead root cause analysis (RCA) and problem management for recurring or high-severity incidents; drive corrective and preventive action programs to ensure systemic issues are resolved at the root cause level
Represent the field support and operational reliability perspective in product design reviews, feature launches, and program milestone reviews; partner with product and engineering teams to translate field operational needs into product requirements and long-term improvements
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
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