layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
Amazon
Seattle, WA
Source: Amazon careers · View original posting
From Amazon's posting. “We” and “our” refer to the employer.
We have a position for a customer obsessed product manager who will bring creative payment solutions to our customers. AWS provides a platform for IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 500 companies.
AWS Platform Experience provides the back-end and front-end services that enable AWS customers to purchase AWS services and understand and manage their infrastructure costs. The AWS Payments and Fraud Prevention team within the Platform Experience org is bringing innovative payment solutions to our customers across the world. Our team tackles some of the most complex challenges in payments and innovate to enable our customers to run their businesses.
Key job responsibilities
1. Strategic Vision and Roadmap: Define the strategic vision for Loss Mitigation and Non-Payment Suspension (NPS) charters, developing a comprehensive long-term roadmap aligned with AWS Payments and Fraud Prevention objectives and customer needs.
2. Technical and Business Judgment: Demonstrate deep understanding of architecture decisions, providing strong, data-driven technical and business judgment in decision-making processes.
3. KPI Ownership: Own and drive key performance indicators (KPIs) within the payments domain, implementing robust processes to track product success and customer satisfaction.
4. Cross-Functional Influence: Influence cross-functional teams, align external roadmaps with Loss Mitigation and NPS product strategy, and drive complex, multi-team initiatives to successful completion.
5. Communication and Documentation: Communicate complex ideas clearly to diverse audiences, producing compelling documentation that drives alignment and decision-making.
6. Customer Obsession: Partner with internal stakeholders (AR, Finance, Sales, Customer Service) and external customers to understand pain points and deliver solutions that improve payment experiences.
7. Culture: Mentor team members and foster a culture of innovation, customer obsession, and technical excellence within your team and across the organization.
8. Data-Driven Insights: Derive actionable insights from large datasets to inform product strategy and identify new ways to optimize payment collection.
This role will work closely with two teams: 1) the Loss Mitigation (LM) team manages products and services to reduce non-fraud related financial losses for AWS; 2) the NPS team is responsible for non-payment suspension and closure of AWS customer accounts with aged past due balances which are unlikely to be settled. Together, these two teams support AWS goals of limiting the growth of customer balances that are more than 15 days past due, resulting in improved free cash flow for AWS, and an intuitive customer experience.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted: