layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Principal, Strategic Accounts, One Medical at Amazon | LAYIQ

Key job responsibilities
Serve as the strategic owner and single point of accountability for one high-value, enterprise client relationship
Define and execute comprehensive long-term account strategy, including in areas where no prior strategy exists
Build deep, trusted relationships across all levels of the client organization — from end users to C-suite executives
Anticipate client needs through continuous immersion in their business, industry dynamics, and competitive landscape
Lead complex, cross-functional initiatives that solve endemic problems unique to this client
Exert broad strategic influence across Amazon teams — including product, engineering, legal, finance, and operations — to align them toward client success
Lead business and senior leader reviews up to VP level; present strategies and recommendations to Amazon leadership
Facilitate executive-level discussions and QBRs between client C-suite and Amazon leadership
Manage escalations with sound judgment, maintaining trust while driving resolution
Drive measurable impact on client business outcomes, satisfaction metrics, and revenue expansion
Identify opportunities for growth, optimization, and value creation before competitors do
Create scalable mechanisms and playbooks adaptable to other strategic accounts
Mentor Account Managers on complex client relationship management and contribute to organizational knowledge
Basic Qualifications
Experience building deep client and agency relationships
7+ years of creating and implementing long-term transformational account strategies in a customer-facing role or equivalent experience
Experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience handling ambiguous or undefined challenges through strong problem solving abilities
Experience working and communicating with multiple stakeholders, C-level executives and cross-functional teams
Experience analyzing data to make business decisions
Experience influencing at all levels within an organization, particularly at the executive level
• 10+ years of relevant account management or strategic client relationship experience

Experience with C-level sales and strategic partnership building
Experience positioning and selling innovative solutions to new and existing customers and market segments
Experience creating and implementing long-term transformational account strategies in a customer-facing role or equivalent
Experience in healthcare, technology, or similarly complex regulated industries
Background in consulting, strategic advisory, or similar roles is a plus.
Equal Opportunity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Principal, Strategic Accounts, One Medical

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