layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Director Engineering, Associate Experience, Amazon Customer Service
Amazon
Seattle, WA
Source: Amazon careers · View original posting
- Pay
- $264,100 — $350,000 USD per year
- Employment
- full time
Employer job description
From Amazon's posting. “We” and “our” refer to the employer.
Customer Service Experience (CSX) is seeking an exceptional Director of Software Development to lead the world’s largest contact handling systems to deliver personalized service to millions of customers across the globe. In this role you will work backwards from a diverse set of engineering and business use cases across consumers, business customers, digital and device customers, etc. and partner with leaders and builders across Store ecosystem - from concession to ship tech to store security.
You will lead conceptualization of new software systems including where AI meets Service Delivery, and evolution of existing software services and deliver results through software development teams. You will partner with peer leaders across broader customer service to align on strategic direction and serve as a technical advisory voice to influence senior leadership. And, of course, you will also be a people leader focused on hiring and growth of leaders and engineers on your team.