From JIE USA's posting. “We” and “our” refer to the employer.
Job Overview
JIE USA Inc is seeking a results-driven Quality Manager to lead product quality and continuous improvement activities for our North American operations. This role is responsible for ensuring product and process quality, managing customer quality issues and quality documentation needs across our portfolio of gear reducers, electric motors, and drive electronics.
This position works cross-functionally with North American and global colleagues in operations, engineering, supply chain, and sales as well as our customers, and plays a critical role in driving customer satisfaction, operational discipline, and continuous improvement.
Key Responsibilities
Quality Management
Manage and continuously improve the company’s quality processes, procedures, and documentation
Collaborate with corporate headquarters and other JIE subsidiaries to ensure quality events are transparently communicated, thoroughly investigated, contained and effectively resolved
Partner with headquarters to standardize quality processes, procedures, and KPI reporting across sites to ensure consistency, comparability, and continuous improvement
Champion the development of a quality management system with global quality team
Serve as the primary liaison with parent company operations and quality teams to align on standards, share critical quality issues, and drive consistent corrective and preventive actions
Lead root cause analysis and corrective/preventive action efforts for internal, supplier, and customer-related quality issues
Track, analyze, and report quality performance metrics; identify trends and improvement opportunities
Plan and conduct internal audits as well as support customer, supplier, and third-party audits when required
Ensure compliance with applicable quality standards, customer requirements, and internal policies
Supplier & Incoming Quality
Partner with suppliers and JIE global headquarters to resolve quality issues and implement corrective actions
Define and maintain incoming inspection criteria and quality acceptance standards
Monitor supplier performance and support ongoing supplier quality improvement initiatives
Collaborate with procurement and operations to reduce defects, rework, and quality-related disruptions
Continuous Improvement & Process Development
Identify and lead initiatives that improve quality performance, service effectiveness, and customer satisfaction
Drive cross-functional problem-solving and process improvement projects
Support ERP and system enhancements related to quality tracking, traceability, and aftermarket data
Use data-driven analysis to recommend and implement operational improvements
Requirements
Education and Experience
Bachelor’s degree in Engineering, Manufacturing, Quality, or a related field preferred
Five or more years of experience in quality management, manufacturing, or aftermarket support
Prior experience in an industrial or technical manufacturing environment strongly preferred, knowledge of gear reducers and/or electric motors is a plus
Experience creating and implementing Quality Management Systems
Experience with ERP platforms – NetSuite preferred
ISO 9001 experience a plus
Skills and Competencies
Strong working knowledge of quality tools and methodologies
Excellent problem-solving and analytical skills with a practical, hands-on mindset
High attention to detail and strong process discipline
Clear and professional written and verbal communication skills
Ability to manage multiple priorities in a fast-paced, cross-functional environment
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint)
Comfortable working independently while collaborating effectively across teams – both locally and globally
Benefits
Competitive salary and company gainshare program
Paid time off and company holidays
Professional development and training opportunities
401(k) plan
Health, dental, and vision insurance
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
