layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Veterinary Receptionist at Veterinary Practice Partners | LAYIQ

Responsibilities

Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
Perform client check-out, including payment processing, posting charges, and scheduling future appointments
Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
Proficient in Microsoft Office; comfortable learning new software and workflows
Reliable, punctual, and professional; ability to work independently and as part of a team
Genuine affinity for animals and comfort working in a clinical setting
Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Arizona Canine Orthopedics & Sports Medicine

Arizona Canine Orthopedics & Sports Medicine is not a typical veterinary practice—it’s a focused, high-level orthopedic surgery and sports medicine center dedicated to helping dogs regain mobility and quality of life. While our work centers on advanced surgery, the experience begins the moment a client walks through the door or calls the practice—and that’s where our front desk team plays a critical role.

This position is far more than answering phones and scheduling appointments. Our client care team serves as the first impression of the hospital and the guide for clients navigating what is often a stressful and emotional situation for their pet

. The right person understands that empathy, organization, and clear communication can make a huge difference for families who are trusting us with their dog’s care.

#CSR

Veterinary Receptionist

Employer job description

What to Expect

Salary:

Responsibilities

Qualifications

About Arizona Canine Orthopedics & Sports Medicine

About this listing