layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Principal Applied AI Engineering Manager
Microsoft
Redmond, WA
Source: Microsoft careers · View original posting
- Employment
- full time
Employer job description
From Microsoft's posting. “We” and “our” refer to the employer.
Overview
Are you a customer-obsessed, AI-curious engineering leader who thrives in an inclusive, collaborative global team? The Azure Engineering Operations (EngOps) team's mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.
Our ACES engineering team is building domain specific agents and services that are fundamentally transforming Azure customer support — from reactive, human-only workflows to AI-first systems that resolve customer issues at Azure scale. We are seeking a Principal Applied AI Engineering Manager to build and lead a high-performing AI engineering pod focused on shipping production agentic AI services.
You will own the engineering execution for next-generation AI agents — LLM orchestration, multi-agent coordination, RAG-based systems, and evaluation frameworks — that handle thousands of customer cases per month and drive measurable volume reduction across Azure.