layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Strategic Customer Success Manager
Microsoft
New York, NY; Boston, MA; Cherry Hill Township, NJ; Philadelphia, PA
Source: Microsoft careers · View original posting
- Pay
- $130,900 — $272,300 USD per year
- Employment
- full time
Employer job description
From Microsoft's posting. “We” and “our” refer to the employer.
Overview
Expands customer relationships to create cross-sell and upsell opportunities. Leads and coaches business value conversations key stakeholders. Reviews and communicates the status of delivery programs linked to customer priorities with internal stakeholders. Coaches team members on and stays current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
Leads the team to adopt organizational and customer success strategy to maximize customer's investments and value across all solution areas. Coaches team on developing and delivering strategic roadmaps in partnership with key stakeholder and executives for executing program planning, managing key stakeholder and executive expectations via delivery of a Customer Success Plan, and prioritizing engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.