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Lowe's
Mooresville, NC (SSC) 1999
Source: Lowe's careers · View original posting
From Lowe's's posting. “We” and “our” refer to the employer.
Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.
The Director - Digital Fulfillment leads the team accountable for the strategy, customer experience, execution, and performance management of enterprise digital fulfillment capabilities. This role owns how customers see, compare, select, trust, and receive fulfillment options across the digital journey - from product detail pages, cart, and checkout through order status, communications, pickup, delivery, issue resolution, and returns handoff.
The Director is responsible for the competitiveness and reliability of customer promises across Truck Delivery, Parcel Ship-to-Home, Same Day Delivery, Vendor Direct / Dropship, and BOPUS / curbside pickup. The role balances customer speed, choice, and confidence with operational feasibility, inventory availability, capacity, cost-to-serve, margin, and long-term loyalty.
This leader ensures digital fulfillment promises are accurate, transparent, market competitive, and supported by the store, supply chain, transportation, carrier, and vendor networks that fulfill them.
The Director will influence end-to-end channel performance, with particular accountability for digital sales funnel outcomes and strong partnership accountability for supply chain performance. This includes conversion, revenue capture, fulfillment option adoption, promise accuracy, pickup and delivery reliability, cancellation and exception reduction, WISMO contact reduction, customer satisfaction, and profitable growth.
The Director partners closely with Digital Product and Technology, Supply Chain, Store Operations, Transportation, Inventory Planning, Merchandising, Marketing, Customer Care, Finance, Legal / Compliance, vendor direct partners, carriers, and last-mile providers to deliver a seamless omnichannel experience for DIY and Pro customers.
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat.
Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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