layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Engineering Program Manager, Customer Systems Platform Services
Apple
Sunnyvale, California
Source: Apple careers · View original posting
- Pay
- $144,600 — $218,000 USD per year
Employer job description
From Apple's posting. “We” and “our” refer to the employer.
We at Apple build stuff to amaze our users with ultra-fast, thoughtfully designed, and carefully crafted solutions. We are a highly motivated fast-paced and ever evolving closely knit team of individuals looking to get more to scale to new heights.
We are seeking a passionate Engineering Program Manager (EPM) to lead and deliver complex programs across our Contact Center Technologies platform. This role sits at the intersection of technology leadership and operational excellence, managing the full lifecycle of initiatives spanning our enterprise contact center stack.
The ideal candidate brings domain expertise in technical program management in a highly cross functional & multi-faceted business organization, a strong understanding of the evolving customer services & systems interaction paradigm, and the program management discipline to drive multi-workstream initiatives across business units.
Description
This role will own the entire lifecycle of large-scale projects catered by contact center feature areas. You'll be in the driver's seat, from business requirements analysis and technical design discussions (API contracts, data models, integration patterns) to testing and partner collaboration. This isn't about checking tasks off a list – it's about your ability to lead and deliver on every aspect of the project.