E-commerce Business Administration Assistant | 20609

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Disclaimer: This is a specific job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

E-commerce Business Administration Assistant | 20609

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for an E-commerce Business Administration Assistant to start immediately!

Duties and Responsibilities include but are not limited to:

Handle day-to-day business administration tasks to support e-commerce operations.

Manage the Shopify platform, including product management, order processing, inventory, and customer data.

Manage multiple customer service inboxes and respond to a high volume of emails with appropriate tone and speed.

Provide sales support through Shopify management, CRM and pipeline assistance, and lead research.

Follow up on invoices and verify payments through Shopify.

Handle sales administration tasks, including backorders and invoicing.

Proactively identify business needs and take initiative to support daily operations.

Identify operational issues and develop solutions independently.

Support overall business operations with strong commercial awareness and a proactive approach.

Qualifications:

• Must be based in South Africa
• Must be available to work UK business hours
• Shopify experience or familiarity with similar sales or wholesale systems
• Strong commercial awareness and business acumen
• Strong technological proficiency across multiple platforms and tools
• Excellent problem-solving skills and ability to work independently
• Proactive mindset with the ability to anticipate business needs
• Excellent written and verbal English communication skills
• Strong organizational and administrative skills
• E-commerce industry experience is preferred
• Experience supporting UK-based companies is an advantage
• Executive assistant or business operations experience is an advantage
• Technical Requirements: USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Software Tools and Websites Required:

• Shopify
• Email platforms such as Gmail or Outlook
• Communication tools such as Slack or Teams
• Google Workspace or Microsoft Office (Docs, Sheets, Word, Excel)
• E-commerce tools for shipping, inventory, and analytics, as applicable

Training Provided:

• Company's specific Shopify setup and workflows
• Company's products and business model
• Internal processes and procedures
• Specific tools and platforms used by the company
• Company communication style and preferences

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
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