Technical Support Engineer

BlueCat and LiveAction offer complementary solutions to enhance network performance and security. LiveAction’s Network Intelligence platform transforms complex data into actionable insights, providing organizations with a comprehensive view of their network, from network and application performance to security. This enables enterprise teams to rapidly resolve network issues at scale, accelerate threat response, increase employee productivity, and reduce business risk.

Meanwhile, BlueCat provides a suite of solutions that help network, security, applications, and cloud and DevOps teams optimize the IP environment, driving business outcomes forward.

Together, these platforms empower organizations to maintain robust, efficient, and secure network operations.

Overview:

First line of support for customers facing technical issues with network monitoring and analysis.

Responsibilities

• ·        Manage Cases: Log all customer interactions and technical steps taken in SFDC.
• ·        ID Issues: Determine nature of the problem, ask clarifying questions and leveraging diagnostic tools.