layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Senior Customer Success Manager at Juro | LAYIQ

perks & benefits

and choice-first work approach are designed with inclusivity in mind. Read more in our diversity, inclusion & belonging hub.
WHO WE LOOK FOR Research shows that while men apply to jobs if they meet ~60% of criteria, women and those in traditionally under-represented groups tend to apply only if they check all boxes. So if you think you have what it takes but don't meet every single point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Every Juror finds their balance across our four principles
— we hire, develop and celebrate people who live them every day. Curious how you’d fit? Try our personality quiz to see how you map against our principles.
On top of that, you have been part of a journey where: You’ve built 3+ years* of customer-facing experience at an AI or SaaS scale-up (Series A-D).
You’ve engaged senior stakeholders, including Director level and above, holding credible, value-led conversations.
You’re confident consistently identifying and nurturing customer relationships across multiple accounts.
You’re known for strong discovery and problem solving skills, digging into what’s not working and taking action to move things forward proactively.
What you did is more important than how long you did it. While this range is an orientation for you to understand the level of experience we’re looking for, we still want to hear from you if you think you have what it takes but don't quite meet this number.
This job likely isn’t for you if: Rolling up your sleeves in an early‑stage, “build‑the‑playbook‑as‑we‑go” environment feels chaotic instead of energising.
You're not comfortable with travel to meet customers in person. This role involves building relationships face-to-face, not just over Zoom.
Working outside a rigid 9‑to‑5 window (to catch East & West Coast customers) sounds like more hassle than opportunity.
OUR MISSION
Juro exists to help the world agree faster by making legal contracts frictionless, collaborative and accessible.
Juro’s intelligent contract automation platform is on its way to de-throning desktop tools as the paradigm for collaborating on legal documentation around the world.
We’re doing that by rebuilding contracts from the ground-up around a browser-native experience, augmenting workflows with powerful AI and enabling all teams to conduct contracting jobs faster than ever before.
Read more about our vision for intelligent contract automation.
GOT MORE QUESTIONS?
Check if they're answered on: Our extended job description for this role: https://juro.notion.site/us-csm
Our company handbook: https://juro.notion.site/handbook
Our careers page: https://juro.notion.site
There, you'll find answers on topics such as career progression, inclusion & belonging, the interview process, benefits and more. Or reach talent@juro.com for anything.

Senior Customer Success Manager

Employer job description

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