Site Reliability Engineer

The Site Reliability Engineer is responsible for ensuring the availability, performance, and resilience of the organization's digital banking and financial services platforms. This role focuses on automating operational processes, defining and maintaining service-level objectives, and engineering systems that can withstand and recover from failure.

You will work closely with engineering, DevOps, QA, cybersecurity, and compliance teams to ensure platform reliability meets both technical and regulatory standards, while minimizing risk to production systems through proactive monitoring, incident response, and continuous improvement of the software delivery lifecycle.

How You’ll Make an Impact:

Reliability Planning & Governance

Define and maintain service-level objectives (SLOs), error budgets, and reliability targets aligned with business goals and compliance deadlines.

Oversee the end-to-end service lifecycle, from code integration to production deployment, with a focus on stability and risk reduction.

Ensure all changes comply with relevant financial regulations.

Conduct reliability risk and blast-radius assessments before production changes.

Coordinate go/no-go decisions with engineering, QA, compliance, and operations stakeholders.

Execution & Delivery

Own build, test, and deployment pipelines across multiple environments (staging, UAT, production), ensuring changes are safe, repeatable, and observable.

Design and maintain automated CI/CD pipelines and enforce version control policies (e.g., Git Flow) to reduce toil and human error.

Engineer zero-downtime deployments and low-impact change strategies for high-availability systems.

Develop and maintain rollback, failover, and disaster recovery runbooks for production incidents.

Compliance & Security Oversight

Collaborate with Information Security and Compliance teams to validate that infrastructure and deployment practices meet data protection and privacy standards.

Maintain audit-ready documentation of change activity, incident timelines, and remediation records.

Support internal and external audits with detailed operational and change history.

Continuous Improvement

Drive automation, standardization, and observability improvements across the production environment.

Conduct post-incident reviews (blameless post-mortems) to identify systemic failures and prevent recurrence.

Contribute to DevOps and SRE maturity initiatives across engineering teams.

Stakeholder Communication

Act as the central liaison between product, development, and compliance teams on production health and change risk.

Communicate change scope, reliability risks, and incident status clearly to both technical and non-technical stakeholders.

Provide regular reliability reporting, SLO performance metrics, and incident trends to senior management.

What You Bring:

• Technical Proficiency: CI/CD tools
• Cloud platforms (AWS, Azure).
• Containers and orchestration (Docker, Kubernetes).
• Scripting languages (Python, Bash).
• Infrastructure as Code (Terraform, Ansible).
• Observability and monitoring tools
• Soft Skills: Strong cross-functional collaboration and communication across engineering and compliance teams.
• Rigorous attention to detail with a proactive approach to risk and failure detection.
• Ability to perform under pressure and respond decisively during incidents and regulatory deadlines.
• Education + Experience: Bachelor's degree in Computer Science, Information Technology, or related field.
• 5-7 years in Site Reliability Engineering, DevOps, or Platform Engineering within financial services or fintech.
• Hands-on experience maintaining reliability for real-time transaction systems, mobile banking, or payment gateways.
• Familiarity with regulatory compliance requirements and their operational implications for production systems.
• EMPLOYER’S RIGHTS
• This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
• The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. This document contains Momentum Group’s confidential and proprietary information and is intended for Momentum internal use only.
• At
• Momentum/Money Mart
• , our vision is to transform customers’ lives for the better
• . With over
• 40 years of experience in financial services and
• 400+ retail locations across
• Canada and the U.S.
• , we are committed to providing tailored financial solutions to underserved customers often overlooked by traditional financial institutions.
• Now, we’re bringing this purpose-driven approach to India
• , and we want you to be part of our journey.
• OUR CORE VALUES: WHAT DRIVES US
• Where Everybody is Somebody
• : We prioritize inclusivity and respect, ensuring that every team member’s voice matters. We foster a collaborative environment where everyone can thrive.
• We Say “Yes” When Others Say “No”
• : Our team is friendly and compassionate, dedicated to delivering an uplifting customer experience. We go the extra mile to provide solutions that truly make a difference, no matter where our customers are on their financial journey.
• We Have a Passion for Our Purpose
• : We act with integrity and continually seek ways to grow and innovate. With the largest breadth of products in our industry and new offerings in development, we challenge the status quo to better serve our customers.

About MFSG – Our Commitment to Responsible Innovation

At MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable.

This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities.

We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.