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Serenity Mental Health Centers
Farmers Branch, TX, US; Fort Worth, TX, US
Source: Serenity Mental Health Centers careers · View original posting
From Serenity Mental Health Centers's posting. “We” and “our” refer to the employer.
Overview
Join a fast-paced, results-focused patient access team where your ability to connect with people, understand their needs, and guide meaningful conversations can make a measurable difference.
You'll speak with people who have already expressed interest in Serenity and are looking for help. Your role is to listen, understand what brought them to us, answer questions, work through concerns, and help them feel comfortable taking the next step by scheduling an appointment.
This is more than answering phones and booking appointments. Every conversation is an opportunity to understand someone's needs, remove barriers, and help them move forward.
You'll work within proven conversation frameworks and processes while learning how to adapt your approach to the individual on the other end of the phone.
If you're curious, motivated, coachable, comfortable connecting with people, and enjoy working toward clear goals, you may be a great fit.
No industry-specific experience required. We provide paid training, ongoing coaching, and the tools you'll need to succeed.
Fast-paced and engaging. You'll have conversations throughout the day with people from different backgrounds, personalities, and situations.
Goal-oriented. You'll have clear expectations and be able to see how your individual contributions support patients and the team's overall success.
Highly supported. You'll receive regular coaching, feedback, and opportunities to develop new skills.
Structured without being scripted. We provide proven frameworks and processes, but meaningful conversations require listening, curiosity, and adaptability.
Purposeful. The outcome isn't simply an appointment on a calendar. You're helping someone take an important step toward getting the care they need.
You enjoy connecting with people, but more importantly, you're interested in understanding them.
You listen carefully and aren't afraid to ask another question when someone's first answer doesn't tell the whole story. When someone is uncertain, you want to understand why and help them explore their options.
You appreciate having clear goals and knowing how you're doing. You see feedback and coaching as opportunities to develop your skills.
You can follow a proven process without making a conversation feel scripted, and you understand that the best interactions feel natural, personal, and focused on helping someone make an informed decision.
Most importantly, you take ownership of the experience. You don't simply complete interactions. You help people move forward.
Compensation
Serenity is a leading healthcare company focused on helping people access innovative mental health treatment.
Our Patient Access team is often the first meaningful conversation someone has with Serenity. That makes this role critical.
You'll help people who have already reached out for help understand their options, work through barriers, and take the next step toward care when Serenity is right for them.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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