layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Fraud Phone Agent
OneMain Financial
Fort Mill, SC; CS_Fort Mill SC-605 Munn Roa
Source: OneMain Financial careers · View original posting
- Employment
- full time
Employer job description
From OneMain Financial's posting. “We” and “our” refer to the employer.
The OMF Verifications agent will support the Enterprise Fraud Group (EFG), Fraud Analytics and Customer Service (CS) via being an additional line of defense against Fraud. FPAs will reduce ATO Fraud loss while offering Customers real time support via applying judgmental decisions that lead to account restrictions while providing Customers with real time phone changes to Personal Information. FPAs’ real time conversations will relieve Customers of the need to provide supporting documents by email which will also facilitate Customer
access to their credit line. Also, when callers fail identification, FPAs will alert the EFG team which will take appropriate actions.
In addition to limited phone work, most of an FPA’s focus will center on reviewing manual reports/listening to recorded calls to ensure OMF’s policies are being followed. In this capacity, FPAs will utilize their informed judgement to determine if accounts should be blocked.