layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Engineering Manager, Applied AI, Cloud Support Intelligence
Austin, TX, USA; Sunnyvale, CA, USA
Source: Google careers · View original posting
- Pay
- $207,000 — $300,000 USD per year
Employer job description
From Google's posting. “We” and “our” refer to the employer.
About the job
Google Cloud’s mission is to make every business successful through AI by combining cutting-edge technology, infrastructure, and talent. AI/ML software engineers in Cloud bridge the gap between pioneering models and a massive product vehicle reaching billions. Our talent density and AI-powered tools drive rapid development, rooted in a culture of empowerment and a bias to action. In this role, you aren’t just building technology; you’re shaping the frontier of enterprise and driving the evolution of advanced models.
Google Cloud is experiencing rapid growth, and scaling traditional support linearly is no longer sustainable. The Cloud Support Platform (CSP) Intelligence team is supporting Google Cloud’s transformation into an AI-first, agentic support ecosystem across Google Cloud Platform (GCP), Google Workspace (GWS), Billing, and Cloud Helpdesk.
Our mission is to deliver frictionless, agentic support at scale—turning every customer interaction into instant, zero-touch resolution or elevated human-steered troubleshooting, while continuously feeding insights back to self-heal Google Cloud products.