layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Analyst, Social and Escalations, Operational Metrics and Performance
New York, NY, USA; Los Angeles, CA, USA; San Bruno, CA, USA
Source: Google careers · View original posting
- Pay
- $148,000 — $214,000 USD per year
Employer job description
From Google's posting. “We” and “our” refer to the employer.
About the job
YouTube’s Social, Community and Escalation Operations team works 24/7 at the forefront of online engagement, managing both public conversations and sensitive user interactions. We are the brand's voice on social and community channels, actively shaping public discourse, fostering community growth, and scaling support. Simultaneously, we protect brand reputation and user safety through direct outreach and expert escalation management for sensitive and security-related issues.
As the Analyst for Operational Metrics and Performance within the Social and Escalation Operations team, you will provide the business with accurate, real-time visibility into operational health, social and escalation queue stability, and staffing capacity. You will be the architect of our data-driven decision-making process, designing the metrics that measure our success and ensuring our global teams have the insights they need to stay ahead of sensitive escalations, and inform product teams on scaled support trends.