layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…
Job opportunity
Cloud Support Strategy Lead, Strategy, Systems, and Intelligence
Sunnyvale, CA, USA; Waterloo, ON, Canada; Mexico City, CDMX, Mexico; San Francisco, CA, USA
Source: Google careers · View original posting
- Pay
- $186,000 — $269,000 USD per year
Employer job description
From Google's posting. “We” and “our” refer to the employer.
About the job
Google Cloud Support is responsible for providing technical support for Google Cloud products globally. Within the Support organization, the Strategy, Systems, and Intelligence (SSI) team operates as a central strategic function that drives the evolution of the support model. SSI's core responsibilities include designing future-state service models, utilizing data and AI to produce predictive insights for operational planning, and building the intelligent systems required for a proactive and scalable support journey.
Through the integration of data, strategy, and systems innovation, the SSI team works to create an AI-first support framework designed to address complex customer issues and enhance the overall effectiveness of Google Cloud support.
The Service Strategy and Product Alignment (SSPA) team acts as the strategic engine within SSI, responsible for defining the future of our service portfolio and driving product alignment. We own service model design, end-to-end experience, supportability, and the product/partner interface.