Sr Clinical Retention Specialist (South)

Job Summary

The Senior Clinical Retention Specialist plays a critical role in helping people with diabetes achieve long-term success with Omnipod® therapy while strengthening customer loyalty and improving health outcomes. This position is essential to Insulet’s commitment to delivering an exceptional customer experience, ensuring individuals receive the support they need to remain engaged and confident in their diabetes management journey.

By driving sustained product adoption, reducing customer attrition, and serving as a key clinical partner within a geographic region, this role directly contributes to improved patient outcomes, customer satisfaction, and the continued growth and success of Insulet.

 Senior Clinical Retention Specialist

Overview

The Senior Clinical Retention Specialist is focused on driving long-term adoption of Omnipod® products and improving health and quality-of-life outcomes for people living with diabetes within an assigned geographic region. This role combines advanced clinical expertise, consultative retention engagement, and regional accountability to deliver high-impact education, proactive risk mitigation, and personalized clinical support.

The ideal candidate is a highly experienced, results-oriented clinical educator who thrives in a fast-paced, high-volume phone and virtual environment. Operating with a high degree of autonomy, the Senior Clinical Retention Specialist independently manages complex clinical and retention scenarios, serves as a trusted clinical expert within their region, and contributes to elevating team capability through mentorship and knowledge sharing.

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Key Responsibilities

• Advanced Clinical Expertise & Education
• Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention, escalated by the Clinical Retention Specialist I.
• Apply evidence-based diabetes management principles to guide patients and healthcare providers through nuanced Omnipod therapy challenges.
• Deliver advanced, personalized clinical education and training via phone and virtual platforms.
• Provide proactive follow-up, consultation, troubleshooting, and escalation support to enable sustained device adoption.
• Interpret and educate on Omnipod data and reporting tools to support informed clinical decision-making.
• Maintain all required clinical licensure, CDCES certification, and Omnipod credentials while consistently demonstrating clinical excellence and compliance.
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• Customer & Healthcare Provider Engagement / Retention
• Manage clinical retention quotas assigned for a defined geographic region, including complex and at-risk customer scenarios.
• Execute established retention strategies while tailoring engagement approaches to individual patient and regional needs.
• Conduct high-impact inbound and outbound interactions to assess satisfaction, reinforce product value, and remove barriers to continued use.
• Apply consultative, clinically grounded retention techniques to strengthen confidence and long-term adherence.
• Identify early indicators of disengagement and partner cross-functionally to support timely, targeted interventions.
• Assess and address multidimensional barriers to therapy continuation (clinical, behavioral, psychosocial, logistical, or access-related).
• Build and maintain strong working relationships with healthcare providers to align education with treatment plans and support continuity of care.
• Develop and apply understanding of regional healthcare dynamics, including payer and access considerations influencing retention.
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• Regional Contribution & Cross-Functional Partnership
• Serve as a key clinical contributor for the assigned geography, ensuring a consistent and high-quality retention experience.
• Partner closely with Clinical Teams, Customer Success, and Commercial teams to align on customer needs and retention priorities.
• Surface regional insights, trends, and risks to inform continuous improvement of retention programs and workflows.
• Contribute frontline perspective to enhance enterprise tools, resources, and engagement strategies.
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• Knowledge Sharing & Informal Mentorship
• Provide guidance and support to Clinical Retention Specialist I on complex clinical cases and retention scenarios.

Additional Information:



Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $95,900.00 - $143,900.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To

apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle.

Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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