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Ocean Casino Resort
Atlantic City, NJ, US
Source: Ocean Casino Resort careers · View original posting
From Ocean Casino Resort's posting. “We” and “our” refer to the employer.
The Ocean Rewards Supervisorwill understand and explain the Ocean Rewards card program and its benefits to obtain guests and retain existing patrons.
Manages the daily operation of the Ocean Rewards Desk and Satellite sign-up locations. This includes inventorying of all supplies and ordering as business needs dictate.
Recommend improvements as related to guest and team member feedback
Must be able to amicably resolve team member and guest related problems quickly, accurately and professionally
Must be able to work extensively with team members in a coaching, mentoring, training as well as a disciplinary capacity.
Oversee all day-to-day functions of the Ocean Rewards and Marketing Operations Representatives, such as scheduling, assigning and daily briefing of any vital information.
Maintain promotional calendar, required rules and regulations at the desk to ensure ease of accessibility for the Ocean Rewards and Marketing Operations Representatives.
Perform other related duties as assigned, including but not limited to assisting Player Development, Guest Experience, Reservations, Front Desk, Promotions/Special Events, with cards and gift distribution.
Comply with all New Jersey regulatory requirements, Departmental and Company Policies including Ocean Casino Resort’s business ethics guidelines
Maintain confidentially of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information
This position issues comps but does not comp to the level which requires a casino key employee license in accordance with NJ CASINO CONTROL ACT & COMMISSION REGULATIONS
Essential Functions
Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
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