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Washington University in St Louis
University City, MO; 875 Kingsland
Source: Washington University in St Louis careers · View original posting
From Washington University in St Louis's posting. “We” and “our” refer to the employer.
Location
St. Louis, MO 63130

 Scheduled Hours
40
Position Summary
Provides Manager, General Services assistance by helping with the daily operational oversight for Danforth Mail and Receiving operations across multiple campus locations. Responsible for supervising Staff/Faculty mail staff, coordinating workforce assignments, managing daily service delivery, ensuring operational efficiency, and supporting strategic planning initiatives. Oversees workload distribution, employee development, customer service, and process improvement activities for all mail and receiving services.
Job Description
Supervise the daily activity of the front-line Staff and Faculty mail staff across Danforth Mail and Receiving operations. Conduct performance evaluations, coaching, and training, and provide recommendations regarding staffing, disciplinary actions, and workforce planning. Serve as acting department leader in the absence of the Manager, General Services.
Coordinate staffing assignments and daily workflow across multiple campus mail centers and receiving operations. Balance resources based on operational demand and unexpected workload fluctuations, and ensure continuity of operations during employee absences, peak service periods, and special projects.
Adapt to fast-paced changes and unexpected circumstances in daily operations, stepping in to assist with mail processing, receiving, delivery routes, international mail, business reply mail, metering and student mail services as needed, with little or no advance notice.
Identify opportunities for operational improvements and increased efficiency. Develop, maintain, and update Standard Operating Procedures (SOPs); coordinate training initiatives; and support departmental consolidation and strategic planning initiatives.
Serve as an escalation point for customer concerns related to mail, package delivery, and receiving services. Coordinate communication among customers, staff, vendors, and university departments, and resolve service issues affecting students, faculty, staff, and campus partners.
Maintain operational records, route information, mailbox assignments, and departmental communications. Prepare operational reports and workforce metrics, and coordinate vehicle licensing, service agreements, and vendor communications.
Perform other duties as assigned.
Job Location/Working Conditions
Normal office environment.
Physical Effort
Typically sitting at a desk or table.
Standing.
Equipment
Office equipment.
Ability to travel across campuses.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
High school diploma or equivalent high school certification or combination of education and/or experience.
No specific certification/professional license is required for this position.
Mail Service Operations, Shipping, And Receiving (3 Years)
Not Applicable
A Class E (MO) or Class D (IL) license and a good driving record are required for this position.
More About This Job
University required Environmental Health and Safety certificate of training specific to department (to be completed on the job) required to ship hazardous materials, infectious substances, biological materials, chemicals and dry ice as applicable.
Compensation
$45,600.00 - $75,300.00 / Annually
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ .
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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