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Modern IT
La Verne, CA, US
Source: Modern IT careers · View original posting
From Modern IT's posting. “We” and “our” refer to the employer.
Location: On-site, based in La Verne, CA, with client visits. Client headquarters are generally within a 30-mile radius of the office.
Modern IT helps people and businesses move forward with confidence. We partner with business leaders and internal IT teams to simplify technology, strengthen security, and connect IT decisions to business priorities. Our focused Microsoft approach brings tools and processes together so teams can work with greater clarity.
We ask thoughtful questions, share what we learn, and build trusted relationships through clear communication and reliable follow-through.
Why This Role Exists
Proactive technology alignment helps clients make informed decisions and reduce avoidable disruption. You will assess infrastructure against standards, document gaps, and explain practical recommendations in terms of risk and business value.
You are accountable for: every assigned client benchmarked and scored on schedule, and each scheduled service day runs at least 90% proactive — with findings documented and reviewed with the client.
Benchmarking & scorecards. Review each assigned client's LAN/WAN and configurations against MSP and industry standards, on schedule, using the benchmarking platform.
The Scheduled Service Day. Run BDOS and EDOS client meetings, complete Unique Client Checklists, and deliver and review the TAE Service Day Deliverable — holding 90% proactive / 10% reactive or better.
Fewer reactive tickets. Close the misalignments that drive reactive work, pushing Tickets per Endpoint per Month and average resolution time down.
Documentation & SOPs. Build and maintain the client technical documentation library and client-specific SOPs — app installs, new-user setups, endpoint config.
Sharper standards. Contribute benchmarks to the Standards Committee and keep the standards library evolving.
Revenue from findings. Surface project opportunities from what you find and feed the vCIO preflight and Technology Business Review (TBR) process.
Every assigned client is benchmarked and scored on schedule — 100%.
Scheduled service days run 90% proactive or better.
Tickets per endpoint and resolution times trend down quarter over quarter.
Documentation and SOPs stay current — nothing lives only in your head.
Who Thrives Here
A proactive practitioner who identifies risks early and follows through on improvements.
Methodical and documentation-loving — finishes the scorecard and writes the SOP.
Client-facing and credible: can walk an office, run a client meeting, and explain risk in plain business terms.
Disciplined with time; protects the proactive agenda when reactive work piles up.
A team player who does clean warm handoffs with the vCIO, Service Desk, and Projects.
The focus of this role
Living Our Values
Take an informed stance — use benchmarking evidence to guide client recommendations.
Build for better — improve standards and reduce avoidable reactive work.
Move forward with velocity — stay curious, keep learning, and strengthen the standards.
Act as humans first — protect client relationships through honest education and reliable follow-through.
Demystify IT — explain findings and next steps in clear business language.
Modern IT is an AI-first company, and this is an AI-first role. You'll use Microsoft 365 Copilot extensively to work faster and more consistently — drafting SOPs and documentation, summarizing benchmarking findings into client-ready language, and prepping the Service Day Deliverable — and you'll build agents and automations in Copilot Studio to take repetitive work out of the benchmarking and documentation cycle. You validate every output for accuracy before it reaches a client.
Estimated Market Salary Range: $80,000 – 110,000 annually, with flexibility based on experience and overall qualifications. Final compensation will align with skills, market data, and internal guidelines
Modern IT offers a comprehensive benefits package designed to support employee wellbeing, financial security, and work–life balance
Build for better with us
If you enjoy hands-on technology alignment, clear documentation, and helping clients understand their next steps, we’d like to hear from you.
Apply to bring your expertise to work that helps people move forward.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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