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Recall
San Francisco, California, United States
Source: Recall careers · View original posting
From Recall's posting. “We” and “our” refer to the employer.
We’re looking for a Founding Customer Success Manager to own and grow our most strategic accounts. Reporting directly to the VP of Sales, you’ll be the first dedicated post-sales professional at
Recall.ai
, responsible for making sure our biggest customers deploy, expand, and stay. Our ICP is founders, product teams, and engineering teams.
This is a brutal infrastructure problem because conversations happen all at once. At 9am Pacific, millions of people across North America click "start meeting" within 60 seconds of each other, every single hour. Our load graph spikes vertically at the top of every hour. Our weekly peak load is 4,000% higher than our weekly minimum. When Amazon built AWS, they built it to handle Black Friday, one day a year where millions of people hit their systems at once. We deal with the equivalent of roughly 240 Black Fridays a week.
We run nearly 100,000 computers in our cluster, processing the equivalent of 3,000 full length movies of raw video per second at peak load, and we're just getting started. All the words ever written in human history are still less than 20% of one year of US office conversations.
What makes this exciting is how early we are. We captured 0.02% of office conversations last year, just in the US. If in 5 years, 20% of tech forward companies want conversation context inside their AI tools, that's a thousand times more data than we process today.
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