layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Customer Literature Technical Writer at General Motors | LAYIQ

Develop, author, and proofread customer literature (owner’s manual) content, managing the full authoring cycle within GM’s content management system
Research technical product information and collaborate directly with engineering subject matter experts to ensure accuracy of vehicle-specific content
Partner with safety, legal, and regulatory coordinator to identify and incorporate required text; coordinate with proofers/editors to ensure alignment with GM’s global writing style guidelines
Perform on-vehicle and bench validations to verify content accuracy and review findings with engineering and the customer literature team
Identify and correct non-routine problems in existing content, systems, and processes through independent judgment; propose and lead process improvement initiatives to reduce authoring effort and improve quality and consistency
Assist in onboarding and training new team members; keep training documentation current as processes evolve
Maintain business records and documentation per GM record retention policy, and complete all assigned work in accordance with established production schedules
Your Skills & Abilities (Required Qualifications)
Bachelor’s degree in English, Communications, Technical Writing, or a related field or equivalent technical experience
2+ years of technical writing experience with a strong command of the English language and the ability to communicate complex subject matter clearly, both orally and in writing
Demonstrated ability to work with general supervision, exercising independent judgment and decision-making to identify and propose solutions on significant content matters
Strong organizational skills, attention to detail, and the ability to multi-task and manage multiple priorities without direct oversight
Proven time management skills with the ability to deliver in a production-based environment with strict deadlines
Comfort using AI-enabled tools to improve the efficiency, quality, and effectiveness of day-to-day work while maintaining strong human judgment
Ability to learn and adapt to new technology platforms, including Google Workspace (Docs, Sheets, Slides, Drive), as well as content management and authoring tools
Self-starter with strong interpersonal skills and the ability to work effectively in both virtual and in-person environments
Demonstrated commitment to GM’s cultural behaviors with the ability to navigate a diverse global environment

Customer Literature Technical Writer

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The Role

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What Will Give You A Competitive Edge (Preferred Qualifications)

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