IT Support

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a talented IT Support Engineer to join our TFS team based in Montague Gardens, Cape Town.

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

A culture that celebrates individual uniqueness while championing the strength of togetherness.

Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Purpose of the Role:

To develop and implement the business & operational plans, policies, and procedures for the successful management, support, and security of related system applications currently used, as well as any newly implemented applications.

Key Responsibilities:

• Provide hands-on support and troubleshooting for warehouse application systems, ensuring minimal disruption to operations.
• Identify, diagnose, and resolve any issues related to software applications and escalate to relevant teams when necessary.
• Perform routine checks and maintenance to ensure the stability and performance of warehouse IT applications.
• Conduct training sessions for warehouse staff to enhance their understanding and usage of IT applications. Provide ongoing technical support and guidance.
• Work proactively to identify opportunities for process enhancements through technology, contributing to increased efficiency in warehouse operations.
• Maintain accurate documentation of systems, incidents, resolutions, and procedures to support knowledge sharing and continuous learning.
• Analyzes and evaluates the technical performance and reliability of products, systems, and services against identified industry standards to ensure customer satisfaction.
• Implements technical service restorations and troubleshooting procedures for identifying, testing and diagnosing computer system and peripheral equipment faults.
• Implements and coordinates standards, procedures, processes, and daily activities for the operations group.
• Supports new technologies, data center performance and reliability.
• Provides input and recommendations regarding business continuity issues and improvements to the operations of systems and processes supported.
• Investigates business requirements and proposes subsequent solutions.
• Ensures optimal availability of related systems, e.g., content production applications portfolio, in order to meet the contracted service levels for 2nd and 3rd level support.
• Minimum Required Qualification: National diploma in Information Technology or equivalent experience
• 3-5 years of experience in IT application support, preferably within a logistics or warehouse environment.
• Familiarity with ITIL processes and best practices.
• Advantageous: A+, N+, Active Directory
• WMS experience
• Microsoft Infrastructure
• Google Suite
• Skills, Knowledge & Abilities: Excellent verbal and written communication skills
• Excellent Interpersonal skills
• Problem-solving skills
• Analytical thinking
• Pressure resilience
• Results orientation
• Creative thinking
• Teamwork
• Let’s talk about life @ Takealot Group
• No doors
• : We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab, and make something great.
• Mentorship programme
• : We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best by learning from the best.