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Hoxhunt
Minneapolis, Minnesota, USA
Source: Hoxhunt careers · View original posting
From Hoxhunt's posting. “We” and “our” refer to the employer.
Our mission and why it matters
We are on a mission to make humans the strongest security layer.
Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.
We don't just simulate risks. We build the tools that detect and stop them.
As a Technical Support Engineer
, you’ll play a key part in that mission by ensuring our customers get the most out of the Hoxhunt platform. You’ll help them maintain smooth, reliable performance so their teams can focus on strengthening security awareness and building resilient behaviors. Your work will directly influence how effectively customers engage with Hoxhunt and improve their ability to recognize and respond to threats.
This position is based in Minneapolis, MN, as part of our growing US support team.
Learn the Hoxhunt platform, handle basic tickets under guidance, and share feedback on your onboarding experience.
Independently resolve more complex tickets, conduct troubleshooting calls, and suggest process improvements.
Lead critical support cases, contribute to shaping the US-based support strategy and improve the support experience.
Compensation
Annual base salary of $80,000 - $95,000 depending on your experience.
We work in a flexible, hybrid work setting. You are expected to collaborate from our Minneapolis office on a weekly basis.
We bring an incredibly driven, high-impact energy to our work, but we remain deeply humble and collaborative. You will be surrounded by wildly talented, dedicated colleagues in an environment built on extreme kindness, support, and psychological safety.
We hire great people and give them the autonomy to thrive. You'll have the freedom to take ownership, make decisions, drive meaningful impact, and help shape the future of our growing organization.
It is incredibly rare in cybersecurity to build a product that end-users genuinely love. You will join a fast-paced, technically sophisticated team making a real, measurable impact against cybercrime.
Alongside this amazing community, you will enjoy a comprehensive benefits package including medical, dental, and vision coverage (with a portion of premiums covered by the company), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, a 401(k) match, and more. Plus, you’ll get to collaborate from our wonderful office in Minneapolis!
Our Recruitment Process
We want to get to know you and how you think! Our process includes:
Offer
Background Check and Reference checks
Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +270 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, Singapore, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc.
As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day.
Be among the first to know about our open positions. Drop your details in our Talent Community, and we will reach out when there is a match!
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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