Certified Medical Assistant

Why Workit:

Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions.

Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.

We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible.

We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.

Schedule: 4x10

8:00am-6:30pm EST (Tuesday off)

Job Summary:

At Workit Health, Medical Assistants (MAs) work in a fast-paced virtual clinic model. MAs are on-the-go every day, chatting with members in our app to questions in medical chat, and assisting a nationwide team of passionate and patient-centered medical providers in delivering high-quality patient care by going above and beyond to provide a world-class experience for our members throughout their care at Workit Health.

The dedication our team members bring to the table reflects our mission-driven culture of making the gold standard of care for addiction more accessible through harm reduction, trauma-informed, low barrier care along with patient-centered support.

Core Responsibilities:

Communicating and providing support to members over chat, email, and phone using exceptional customer service.

Relaying member needs to providers.

Corresponding with pharmacies and completing prior authorizations to resolve prescription issues.

Maintaining strict confidentiality when handling member information in compliance with Workit Health, HIPAA, and 42 CFR Part 2 guidelines.

Learning and maintaining knowledge of our EHR, product, and communication platforms.

Maintaining a dedicated, private workspace that supports HIPAA compliance and provides a quiet, distraction-free environment.

Being fully available and focused during scheduled work hours, with the flexibility to join video meetings (camera on) as needed, without competing commitments.

Consistently demonstrating empathy, compassion, and professionalism in all interactions—with members, colleagues, and leadership—across all forms of communication and through professional personal presentation.

• Adhering to schedule start and end times
• Facilitate video drug screens and determine drug screen results while maintaining a professional and judgment-free demeanor
• Support and communicate with members as they navigate their drug screening needs and requirements
• Educate our members on how to navigate Workit Health’s drug screening options, and be ready to help troubleshoot through any barriers

Perform care management outreach to improve member engagement in required care plan activities and reduce barriers to care.

Qualifications:

• National Medical Assistant Certification required
• Passionate about providing stellar internal and external customer service and working with diverse populations including Workit staff, members, family members, and vendors.
• Strong analytical ability.
• One or more years of healthcare experience and knowledge of medical terminology is preferred.
• Comfortable asking for support, help, and guidance as needed.
• Experience in substance use disorder treatment and/or behavioral health care is a plus.

Pay range

$25 — $25 USD