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haven-headache
San Francisco, California, U.S.A
Source: haven-headache careers · View original posting
From haven-headache's posting. “We” and “our” refer to the employer.
Senior Operations Manager, In-Clinic Services
At Haven Headache and Migraine Center, we're building the future of headache care—one virtual visit at a time. Co-founded by board-certified headache specialists, Haven is a virtual-first specialty clinic dedicated exclusively to patients with migraine and headache disorders.
While we offer robust telehealth services, this role is critical to supporting our physical, in-clinic operations in San Francisco. CA.
We believe expert care should be accessible, compassionate, and designed for the real lives of the millions living with headache disorders.
We are seeking a compassionate, organized, and proactive Part time
Front Desk Coordinator to be the face of our headache clinic. You will be the first point of contact for patients seeking relief from chronic headache conditions. Your goal is to ensure a seamless, quiet, and efficient experience for our patients and providers by managing the clinical flow, maintaining supplies, and providing exceptional administrative support.
Primary Responsibilities
Patient Coordination & Experience
Greet patients upon arrival, ensuring a calm and quiet environment appropriate for those suffering from migraines and light sensitivity.
Monitor the provider's schedule and personally escort patients to exam rooms as soon as the provider is ready.
Schedule follow-up appointments immediately following the patient's visit, ensuring they have a clear plan for their next stage of care.
Confidently answer patient questions regarding office policies, scheduling, and general clinic information.
Clinical Prep & Support
Conduct basic supply preparation for providers at the start of each day (e.g., setting out procedure trays, ensuring exam rooms are stocked).
Receive and sign for all incoming packages, including temperature-sensitive medical supplies.
Organize and restock medical supplies in the back room and designated refrigerators, following all safety and storage protocols.
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