Senior Learning Architect

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

We are looking for a Senior Learning Architect to join our Curriculum team. Learning Architecture is the translation layer between clinical design and the actual learner experience. Our Clinical Programming team defines what goes into a session and why, writing the clinical rationale in Program Design Documents and High-Level Designs (HLDs) - your job is to take that HLD and turn it into a real learning experience: slides, workbooks, talk tracks, extension activities, and eventually video and e-learning content - all structured for

engagement, scaffolded for skill acquisition, and designed for the developmental needs of the population in front of you.

This isn't just production work. You'll also help carry forward our modularization vision - building content as skill-aligned modules rather than one-off weekly decks, so our content can stand on its own and follow a client beyond a single session.

You'll split your time between two kinds of work: maintaining and improving our existing library of 50 curricula (prioritizing based on client feedback, facilitator input, and engagement data), and contributing to net-new program design and between-session content as we build out the modularization roadmap.

AI is a core part of how we work, not a side tool. We use it to build first-draft content, run quality checks, and speed up documentation - and our curriculum team has also used it to prototype product improvements directly. You'll be expected to use AI both to develop content more efficiently and to explore product-level improvements to how curriculum gets delivered.

This position is ideal for a detail-oriented creator who thrives on execution. You will build the foundation for life-changing conversations. Your designs will ensure that when a facilitator walks into a virtual room, they are confident, supported, and ready to make a real connection with clients.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Curriculum & Content Development
• Translate HLDs and clinical source material into cohesive learning modules — slide decks, workbooks, talk tracks, and training packages
• Build content as skill-aligned modules, not standalone weekly decks, so assets can be reused, reassigned, and accessed independently of a single session
• Create professional, visually clear content that presents complex clinical concepts in a digestible format
• Facilitator Support & Scripting
• Write comprehensive facilitator guides with talk tracks, timing cues, and transition notes to ensure consistent delivery across facilitators
• Embed clear instructions to help facilitators manage group dynamics and lead effective discussions
• Learner Engagement Strategy
• Structure content to maximize participation - interactive discussion and peer-to-peer learning over passive delivery
• Design interactive elements (polls, breakout scenarios, reflection prompts) suited to a virtual, group-therapy setting
• Between-Session & Modularization Work
• Develop workbooks, extension activities, and other supplemental materials designed for use beyond the session
• Contribute to modularization initiatives (e.g., Skills Cards, in-platform workbooks) that let content follow a client across their full program
• Curriculum Maintenance & Quality
• Own ongoing maintenance and iterative improvement of assigned curricula within our library of 50 programs
• Use client feedback, facilitator input, and engagement/satisfaction data to distinguish facilitator-delivery issues from structural curriculum issues, and prioritize redesign work accordingly

Requirements

• Bachelor's degree in Instructional Design, Education, Communications, or a related field
• Working knowledge of instructional design methodologies (e.g., ADDIE, SAM) and adult learning theory, and the ability to apply them practically to real content, not just describe them
• AI-native workflow: daily, fluent use of AI tools (e.g., Claude, ChatGPT, Copilot) for first-draft generation, editing, quality review, and documentation - with the judgment to know when AI output is usable as-is versus where it needs meaningful revision
• Comfort working directly in a CMS (e.g., Contentful) to structure, link, and publish content, not just hand off finished decks for someone else to load
• Strong proficiency in Google Slides/PowerPoint plus document tooling, with the ability to build clean, reusable templates and components rather than one-off decks
• Basic data literacy: ability to read engagement and satisfaction data (e.g., in Hex or similar dashboards) and use it to prioritize what gets revised
• Ability to adapt writing voice to our brand — warm, empathetic, and conversational rather than stiff or academic
• Sound instructional judgment — comfort making the call on when content is technically complete but not yet effective, and iterating accordingly
• Preferred: Experience prototyping beyond static slides — e.g., using AI-assisted tools (like Claude Code) to build lightweight interactive or client-facing content, not just written materials
• Familiarity with virtual training platforms and the challenges specific to remote instruction
• Basic scripting or no-code/low-code tool experience (e.g., light HTML/CSS, Zapier-style automation) for building interactive elements or workflow efficiencies
• Exposure to clinical or therapeutic content (DBT, CBT, CFT, or similar frameworks) is a plus, though not required

Please note that members of this team who live within 75 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule