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Amazon
Atlanta, GA; Chamblee, GA
Source: Amazon careers · View original posting
From Amazon's posting. “We” and “our” refer to the employer.
This is a seasonal role expected to end on September 30, 2026.
Interested in Joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the hear of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an everchanging environment. Our goal is to go beyond assisting with customer orders.
We strive to connect personally with our customers and uplift their lives - even if for just a few moments. We operate out of designated retail locations - where it's convenient for our customers - helping facilitate the delivery and return of customer orders.
Key job responsibilities
Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate
Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices
Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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