layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Data Center Service Lead (Bay Area) at EOS IT Solutions | LAYIQ

Project Leadership
Lead cross-functional teams in the planning, execution, and successful completion of data center and network installation projects.
Ensure alignment with project goals, ensuring all milestones are met according to agreed timelines.
Tactical Planning
Develop and manage comprehensive project plans that define scope, schedule, budget, resource allocation, and risk management strategies.
Drive execution to ensure efficient delivery and high-quality outcomes.
Stakeholder Management
Build and nurture strong relationships with internal stakeholders, external vendors, and subcontractors.
Facilitate ongoing communication and collaboration throughout the project lifecycle to ensure smooth project delivery.
Resource Management
Oversee resource allocation for personnel, equipment, and materials. Optimize resource utilization to enhance efficiency and ensure timely project delivery.
Quality Assurance
Establish and implement rigorous quality control measures to meet project specifications and regulatory requirements, ensuring successful project delivery.
Risk Mitigation
Proactively identify potential risks or issues and create risk management strategies to minimize disruptions.
Develop mitigation plans to ensure projects are completed on time and within scope.
Budget Control
Monitor and track project budgets, expenses, and potential cost-saving opportunities.
Ensure strict adherence to financial guidelines and accurate reporting.
Reporting and Documentation
Prepare regular status reports, performance metrics, and project updates for stakeholders.
Provide clear communication on progress, challenges, and milestones to leadership and clients.
Continuous Improvement
Lead post-project reviews and lessons learned sessions.
Identify process improvements and best practices to drive innovation and enhance future project performance.
ESSENTIAL CRITERIA: Experience & Technical Expertise
5+ years of experience managing technical field or data center operations teams
2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required)
Proven experience managing global technical teams and supporting enterprise network deployments and operations.
Strong understanding of networking concepts including routers, switches, dynamic routing protocols, and circuit troubleshooting.
Experience with process improvement and systems development, particularly through automation to streamline workflows.
Demonstrated ability in managing change control processes and conducting maintenance activities in production environments.
Customer Success & Service Management
Experience in service management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs.
Track record of developing customer success plans, defining KPIs, and driving client relationships with a focus on service excellence.
Ability to manage and prioritize multiple tasks and ensure delivery within tight deadlines.
Leadership & Communication Skills
Excellent leadership and interpersonal skills to foster collaboration across global teams.
Strong communication skills with the ability to convey complex technical issues clearly to clients and decision-makers.
Self-motivated and proactive in identifying and solving problems independently.
Operational & Organizational Skills
Strong organizational and time-management skills, with the ability to manage sensitive and confidential information.
Ability to influence, negotiate, and make decisive decisions in high-pressure environments.
Solid understanding of service management principles, ITIL, or equivalent frameworks.
DESIRABLE CRITERIA: Experience with Data Center operations, cloud computing, and large-scale infrastructure deployments.
Experience managing a technical support team in a multi-site environment. (Preferred)
Data-driven with a focus on continuous improvement and optimization of service delivery.
EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
10 Days of Paid Time Off (PTO) annually
12 Paid Holidays
6 Sick Days
(available after 90 days of employment)
401(k) Retirement Plan with a $2,500 company match
(available after 90 days of employment)

Data Center Service Lead (Bay Area)

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Equal opportunity and accommodations

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