layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Director, Client Delivery - Vice President at iCapital | LAYIQ

Serve as the senior delivery leader for assigned client portfolios, building trusted relationships and ensuring delivery strategies are aligned to client business objectives.
Own end-to-end delivery outcomes across multiple concurrent client implementations, including timelines, quality, scope, risks, dependencies, and executive stakeholder alignment.
Lead and develop teams of Project Managers, Business Analysts, and delivery resources, creating clarity, accountability, and consistent execution across engagements.
Establish and maintain strong delivery governance, including clear decision-making forums, escalation paths, change control, scope management, and portfolio health reporting.
Guide clients and internal teams through delivery trade-offs, ensuring requests are assessed against scope, timeline, resourcing, commercial impact, and overall client value.
Identify delivery risks proactively, resolve complex issues, and drive practical solutions that protect client outcomes and support long-term scalability.
Own portfolio financial performance, including P&L, margin targets, revenue performance, resource planning, and risk mitigation.
Create executive-level visibility into portfolio health, key risks, scope decisions, dependencies, milestones, and actions required to support successful delivery.
Partner closely with the Product team to translate client feedback, implementation learnings, recurring pain points, and enhancement needs into clear, actionable insights.
Collaborate with the Sales, Support, Operations, and Product teams to improve handoffs, align expectations, resolve cross-functional dependencies, and strengthen the overall client experience.
Drive continuous improvement in delivery processes, playbooks, metrics, automation opportunities, and operating practices to increase consistency, efficiency, and predictability.
Identify opportunities to expand client value while ensuring delivery commitments, scope considerations, and commercial implications are clearly understood.

Director, Client Delivery - Vice President

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