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Walmart
Bentonville, AR
Source: Walmart careers · View original posting
From Walmart's posting. “We” and “our” refer to the employer.
Position Summary...
The Principal Software Engineer leads the design and delivery of scalable platform capabilities, driving technical excellence across multiple teams. This role oversees the full software development lifecycle, applying cloud-native architecture and distributed system principles to support high availability and AI/ML integration. The position requires strategic technical leadership, mentorship, and collaboration with cross-functional partners to align engineering efforts with business objectives.
The engineer champions innovation, continuous improvement, and operational excellence while ensuring solutions meet quality standards and long-term platform evolution goals.
The Contact Center Engineering team develops and maintains platforms that enable seamless customer support experiences. They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and provide scripting and support to ensure reliable interactions. By integrating enterprise systems and optimizing automation and agent workflows, the team enhances operational performance and service quality at scale.
Their technical expertise and collaboration drive consistent communication across the contact center ecosystem, supporting high-quality service delivery and continuous improvement aligned with business goals.
What you'll do...
Lead platform engineering efforts by delivering scalable infrastructure, reusable tooling, and AI/ML frameworks aligned with strategic roadmaps.
Drive full software development lifecycle across multiple teams, ensuring high availability, fault tolerance, and real-time data processing.
Architect and integrate intelligent AI-enhanced applications using cloud-native principles and model-driven design.
Provide technical leadership and mentorship, influencing architectural decisions and promoting engineering excellence.
Collaborate with stakeholders to translate business needs into actionable technical requirements and measurable success metrics.
Champion continuous improvement by adopting new technologies and optimizing processes for quality and efficiency.
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Walmart’s culture is a competitive advantage, and it’s fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed. We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates.
Our hubs: Walmart is a global company with offices across the United States and around the world. Our global headquarters is in Bentonville, Arkansas, with primary hubs in the San Francisco Bay area and New York/New Jersey.
The annual salary range for this position is $110,000.00 - $220,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area.
Option 2: 7 years’ experience in software engineering or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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