layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Sr. Analyst, Enterprise Service Desk
Abacus
Newark, New Jersey, United States
Source: Abacus careers · View original posting
- Pay
- $65,000 — $75,000 USD per year
Employer job description
From Abacus's posting. “We” and “our” refer to the employer.
Job Summary
Presenting the Sr. Analyst, Enterprise Service Desk at Abacus, where we're taking IT support to the next level. You'll spearhead the implementation of customer-facing cloud environments, on-premise infrastructure, and telephony systems, all while delivering world-class client experiences daily. Not only will you resolve escalated service tickets with finesse, but you'll also provide guidance for aging and complex issues, ensuring minimal disruption to our clients' operations.
Your expertise will shine as you mentor and coach our team members, elevating our support capabilities to new heights. Join us in making a real difference in healthcare while delivering world-class client experiences daily.
- Role and Responsibilities
- Deliver an excellent customer experience in all interactions
- Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues